Making A Purchase
To make a purchase, please browse our store and add the items that you wish to buy into the shopping cart.
After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
By committing to the purchase, you agree you have consulted the power sizing guidelines and calculators to accurately specify the panel types and quantity you require.
Energy-savings and control of comfort levels can only be made in conjunction with the correct thermostat or control device. We strongly recommend you purchase adequate control devices with your order to ensure optimum comfort levels and energy-savings. Adequate devices are recommended with each product.
We accept card payments.
We accept Visa and MasterCard.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before entering the contract with you.
Conditions of Price Promise and Discounted Offers
1) Official quote must be submitted (electronically) on official company headed paper quote for price match/beat purposes.
2) Quote must be related to ‘New’ products only, we will not consider prices related to return items or ‘second hand’ priced products.
3) The quote must not be in relation to sale or end of line products.
4) H4Heat reserves the right to revoke, remove or change any offer if it can not match or beat the quote.
5) H4Heat can and will make changes to its discount structures at any time without notice.
6) Advertised ‘Sale’ products on the H4Heat website may not be applicable to additional discounts or offers other than those advertised, H4 Heat reserves the right on any additional sale offers or discounts at all times.
Delivery Schedule
We will act on your order within 1 working day of receipt. Shipping times will depend on stock availability – noting certain infrared panels are made-to-order.
All goods are shipped in top condition. We do not ship items that appear damaged in any way. Therefore:
We will send you an “Order Shipped” email when the order has shipped. You must inform us within two working days of the email if you have not received the goods so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
If an item looks like it has been damaged during shipment, you must not sign for it. You must also inform us immediately and no later than 4p.m on the day following delivery if any item has been damaged so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Returns Policy
Your rights to return goods are protected under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You are entitled to a full refund including cost of delivery within 14 days of cancelling an order or within 14 days of returning the goods to us. Do this by contacting us by email or telephone and quoting the order number supplied to you. If goods are not faulty, you are responsible for the cost and risk of loss or damage incurred when returning the goods, so you should take out enough postal insurance to cover their value. This returns policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed, where we will assume the costs of returning the goods.
These terms apply to your current order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption.
Guarantee
All our products are guaranteed to be free from manufacturing defect as notified per-product for the term indicated. Should a product prove to have been damaged during shipping, please contact us immediately and no later than 24 hours after receipt of the item to indicate the nature and extent of the damage and we will work with you to rectify the problem (which may or may not include full replacement of the affected item).
DISCLAIMER: H4Heat are a supplier of product only. Please note the following: Please check condition of product on delivery and notify H4Heat within 24hours of receipt, of any defect to product occurred in transit. H4Heat will provide advisory information on product only. Provision will be made on designs conducted by Herschel design team only. All independent or unapproved system designs and products required are not the responsibility of H4Heat or holding companies. Design and installation are the responsibility of the purchaser.
Privacy Policy
We collect customer data via our contact form (name, address, email and phone) and this data is used by Herschel Infrared Ltd to get back in touch with interested customers about our products. We retain this data for our own customer-contact use.
We may pass on a customer name and contact number to one of our approved distributors who may be better placed to deal with a customer’s request than we are. We do not save detailed information of any nature at this point.
Outside the above circumstances, we do not submit customer details gathered from this site to any other third party for any purpose whatsoever.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
